Shipping Policy

Delivery Timeframes

All delivery timeframes provided on our website or by our customer service team are estimates only and cannot be guaranteed. Delivery times may vary due to factors outside of our control, including courier delays, weather conditions, customs clearance, peak shipping periods, and other unforeseen circumstances.

We strongly recommend not booking tradespeople or other services until your complete order has been received and inspected. Bronce Interiors accepts no responsibility for any costs, losses, or expenses incurred due to delivery delays.

Estimated delivery timeframes apply to metro areas only. Deliveries to regional and remote locations may require additional transit time.

Order Processing

Please allow 1–5 business days for your order to be processed prior to dispatch.

Shipping Within Australia

  • Free Standard Shipping on all Australian orders.

  • Estimated delivery time after dispatch is 4–10 business days for most metro locations.

  • If an item in your order is unexpectedly unavailable and was not listed as a backorder at the time of purchase, we will contact you within 2 business days to offer a revised supply date, a suitable alternative, or a refund.
  • During peak periods, public holidays, or unforeseen circumstances, total delivery time may extend to up to 20 business days.

Shipping Address

Customers are responsible for ensuring that all shipping information provided at checkout, including the recipient's name, delivery address, email address, and phone number, is accurate and complete.

Bronce Interiors cannot be held responsible for orders delivered to an incorrect address supplied by the customer. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be re-dispatched.

We are unable to deliver to PO Boxes. Please provide a valid residential or business street address when placing your order.

Authority to Leave (ATL)

Unless otherwise requested at the time of purchase, all orders are shipped with Authority to Leave (ATL).

This authorises the courier to leave your parcel in a safe location without obtaining a signature if they deem it appropriate. Once a parcel has been delivered in accordance with the courier's ATL policy, responsibility for the parcel transfers to the customer.

If the courier is unable to safely leave the parcel or cannot complete the delivery, your order may be redirected to a nearby collection point, such as an Australia Post Office, Parcel Locker, Parcel Connect location, newsagent, or similar facility.

If your parcel has been redirected, please follow the instructions provided by the courier. Should you require assistance, please contact our customer support team with your order number.

Refused or Undeliverable Shipments

Orders that are refused, rejected, abandoned, returned,  incorrect delivery information, or failure to collect the parcel are not eligible for a refund.

Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, Bronce Interiors cannot be held liable for delays caused by couriers, customs authorities, adverse weather, industrial action, public holidays, or any other events beyond our reasonable control.

Tracking Your Shipment

After your order has shipped you will receive an email with your tracking number. Click on the link in the email to view the status of your order. Please note that it may take a few days from when you receive your tracking number to when status updates are available.