Refund policy

30-Day Returns

We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused, uninstalled, and in its original condition.

  • Be returned with all original packaging and accessories.

  • Show no signs of wear, damage, or installation.

You may open the packaging to inspect the product, provided it has not been installed or used.

Please note:

  • Sale, clearance, and final sale items cannot be returned unless they are faulty or not as described.

  • For change-of-mind returns, the original shipping charges (where applicable) and a 20% restocking fee will be deducted from your refund. No restocking fee or return shipping charges will apply where the item is confirmed to be faulty, damaged, or incorrectly supplied by Bronce Interiors.

How to Request a Return

To initiate a return, please contact our Customer Support team at info@bronceinteriors.com within 30 days of receiving your order.

Once your return request has been approved, we will provide you with return instructions.

We recommend using a tracked shipping service, as Bronce Interiors cannot accept responsibility for returns lost or damaged in transit.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please notify us within 7 days of delivery.

Where a fault or shipping error is confirmed, Bronce Interiors will cover the return shipping costs and, at your choice where applicable, provide:

  • A replacement item;

  • A repair (where appropriate); or

  • A full refund.

This policy is provided in addition to your rights under the Australian Consumer Law.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed within 3–5 business days.

  • Refunds will be issued to the original payment method used to place the order.

  • Depending on your bank or payment provider, it may take an additional 3–7 business days for the funds to appear in your account.

For security reasons, refunds cannot be issued to a different payment method or to a third-party account.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our Customer Support team at info@bronceinteriors.com. We're always happy to help.